How the Chancellor of Justice resolves complaints?

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Complaint If necessary, the complainant will be contacted and the content of the problem will be clarified. The Chancellor of Justice has the authority to request testimonies from relevant parties, analyze documents, conduct inspections, perform on-site observations, and engage in other necessary actions. Is the cause of the problem an unconstitutional legislation? No Is the cause of the problem unlawful implementation of the legal norm and/or violation of good administrative practice? No Yes Yes Proposal to the Riigikogu, the Government of the Republic, the minister, the city/municipality council to bring the legal norm into conformity with the Constitution Advice for the complainant to turn to the court, if this is the only or most effective way to protect their rights in this case Notice to the complainant If necessary, promotion work or follow-up will be continued. Proposal is not fulfilled Proposal is fulfilled Notice to the complainant Memorandum to the adopter of the legal norm to change the norm Recommendation to the authority to change practice and/or follow the good administrative practice Proposal to the authority to eliminate the violation Rrequest to the Supreme Court to declare a legal provision unconstitutional or invalid The Supreme Court declares the legal norm invalid or unconstitutional The legal norm is applied lawfully. Good administrative practice is followed. The legal norm is changed. The Supreme Court rejects the Chancellor of Justice's request The practice will not change. The legal norm will not be changed. Does the complainant feel injustice: not satisfied with life or what is happening in society, with a court decision, with the activities of a company, a neighbor or another private person, with complicated family relationships, etc., the resolution of which is beyond the jurisdiction of the Chancellor of Justice? The democratic nature of the organization of social life is explained to the complainant and what are their opportunities to protect their rights.